Operational CharterTerms of Operations &
Terms of Operations &
Service SLAs.
Last Updated: July 30, 2026
1. Service Level Agreements (SLA)
We guarantee 99.99% uptime across all active Kubernetes clusters, database replicas, and API gateways designed by our teams, monitored via real-time Grafana alerts. Credits are issued dynamically for any event breaching these metrics.
2. Intellectual Property (IP) Ownership
Upon delivery and compilation of project milestones, 100% of the custom application source code, configuration files, and design assets are transferred to the client. No recurring licensing seat fees apply.
3. Billing & Sprints
Consulting hours and co-development sprint pod resources are billed bi-weekly in advance. Scope adjustments are logged inside Git repositories and validated during scheduled sprint reviews.